One day everything new will come from something old

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Contact

\ Email

If you wish to contact us, please email us at contact@457anew.com or feel free to reach us through our contact form at the bottom of the page. We are happy to connect and will respond within 1-2 business days.

Policies

\ Shipments and delivery

Delivery

Generally all orders shall be dispatched within 2 business days and are shipped via Canada Post or UPS for Canadian orders and UPS or DHL for all US/Europe/Australia/International orders, with tracking and drop-off with signature.

International fees

Customers are responsible of paying all import duties and/or taxes. We advise you to group your items in one order in order to save on multiple shipping charges.

Free North American shipping

Free shipping is automatically applied to orders over $100 CAD. If the minimum order is not met, a minimal flat rate shipping charge will be applied accordingly :
- Canada : $7 CAD
- USA : $15 CAD

Flat rate shipping (outside North America)

The following are shipping rates that are automatically applied to orders from regions outside North America :
- Europe: $75 CAD
- Australia: $75 CAD
- International: $125 CAD

\ Guarantee and return policy

Guarantee

Our products are made with the highest quality materials and craftsmanship and are fully warranted against defects in materials and workmanship for the prescribed time allotted to the product :

T’s : 1 year
Sweaters : 2 years
Knit gloves : 2 years
Knit tuques and scarves : 3 years
Outerwear : 5 years
Bags : 5 years

If a product fails due to a manufacturing defect, we will repair the product free of charge, or replace it at our discretion. If the exact style is not available for replacement, a product of equal value and similar style will be provided. This warranty does not cover any repairs needed due to accidents, improper care, negligence, or normal wear and tear.

Beyond the guarantee you are always welcome to participate in our Last Beyond You Program.

Returns

All return/exchange requests must be made within 45 days of receiving your order.

Returns are free in Canada and the USA, please email us at contact@457anew.com so we may assist you with the return process.

Please ensure that products are unworn, unwashed, and in resell condition with tags still attached. Once we receive the returned item(s), we will then process refunds/exchanges accordingly. We reserve the right to refuse refunds/exchanges if these terms are not followed.

For all international return/exchange requests, please email contact@457anew.com. Include your order number, the name of the item you wish to return and the reason for your return.

If an item is defective please notify us within 14 days of reception and we will issue a return shipping label.

\ Privacy policy

Legal notice

Any personal information provided such as name, address, telephone number, email address, etc is strictly protected. We may ask for this information, if needed, to process orders accordingly. All personal data will be used only for the purpose of Atelier 457 and furthering your experience, and will not be shared amongst any other company.

FAQ

What does 457 stand for ?

More important than the number or the symbol reflecting it, is what's behind it. A timeline of four years of reflection and five years of research, culminating in creative solutions in year seven.

Where is everything made ?

Everything is made in Canada and the USA, with most of the collection hand made directly in Montréal.

Is everything upcycled ?

One day everything new, will come from something old. This mantra is critical in our conception, and one we strive to reach everyday. If certain materials do not perform to the highest standard we will in those rare cases use virgin material, to strike the optimal balance of sustainability and performance. When and if there is a chance to replace that material with a recycled material that performs to our stringent standards, we will be first to implement it.

Are all materials sourced locally ?

We source materials with sustainability as a key variable. Of course not everything is always available locally, and therefore we strive to reach an optimal balance. An example of this is our exclusive nylon partnership with Econyl, which comes from Italy, but is entirely regenerated from Ocean waste and plastic originally destined for landfills.

What currency do you charge in ?

We charge in Canadian dollars ($CAD).

Reach us

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